Return & Exchange Policy  
Last Updated: Today

Thank you for shopping with Fibora.  
We always aim to provide high-quality skincare products.  
However, if you face any issue, please read our return policy below.

🔹 Eligibility for Returns  
We accept returns or exchanges only if:  
• You received a damaged, leaked, or defective product  
• You received a wrong item  
• You inform us within 48 hours of delivery

We do not accept returns for:  
• Used products  
• Opened seals  
• Change of mind  
• Allergy issues (as ingredients are clearly mentioned)

🔹 Important: Unboxing Video Required  
If you receive a damaged or leaked item, an **unboxing video** from start to end is mandatory.  
This helps us process your replacement quickly.

🔹 Exchange or Replacement  
Once approved, we will send a replacement product at no extra cost.  
In case the product is out of stock, we will issue a refund.

🔹 Refunds  
Refunds (if applicable) will be processed to your original payment method within 5–7 working days.

🔹 Cancellation Policy  
Orders can be cancelled only before they are shipped.  
Once shipped, cancellation is not possible.

🔹 How to Contact Us  
For any return or replacement request, please contact us:  
📞 +91 80567 87743  
📧 fibora.india@gmail.com  
🌐 www.fibora.in

We are here to help you have a safe and happy shopping experience!